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Effective Date: 22/03/2025

At Emerald Haifa, we take your privacy seriously and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, process, and manage the personal data of visitors to our website and customers booking short-term rental properties in Haifa, Israel. By using our website and services, you agree to the terms outlined in this Privacy Policy.

We comply with relevant privacy and data protection laws, including the Israeli Protection of Privacy Law, 1981, and other applicable privacy legislation.

1. Information We Collect

We collect both personal and non-personal information from visitors and customers when you visit our website or use our services. This information includes:

Personal Information: When you make a booking, sign up for our newsletter, or contact us, we may collect personal details such as your name, email address, phone number, payment information, billing address, and any other information necessary for processing your reservation and providing customer service.
Booking Information: We collect details about your bookings, including check-in/check-out dates, preferences, special requests, and payment history.
Technical Data: We collect information about your device and browsing activity on our website, such as your IP address, device type, browser type, operating system, referring URLs, and browsing patterns. This helps us improve your user experience and maintain website functionality.
Location Data: When you interact with our website, we may collect your approximate location, which may be used for functionality such as providing local recommendations or showing availability for nearby properties.
Communication Data: If you contact us via email or other forms of communication, we may collect the content of those communications and any personal information shared.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Process and Manage Bookings: We use your personal and booking information to confirm, process, and manage your reservations.
To Provide Customer Support: We use your contact details to respond to your inquiries, resolve any issues, and provide you with the support you need during your stay.
To Improve Our Services: We use technical data and feedback to enhance our website’s functionality and user experience, and to personalize the services we offer to you.
To Communicate with You: We may send you confirmation emails, promotional offers, updates on our services, or newsletters based on your preferences and consent. You can opt-out of promotional communications at any time by following the unsubscribe instructions in the emails we send.
To Meet Legal Obligations: We may use your information to comply with legal requirements, such as tax laws, regulatory obligations, and dispute resolution.

3. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, hosting providers, marketing agencies, and customer service platforms. These providers are obligated to protect your information in accordance with our Privacy Policy.
Legal Requirements: We may disclose your personal information if required to do so by law, in response to legal processes (such as subpoenas), or to protect the rights, property, and safety of [Your Business Name], our guests, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or control of your personal data.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. Once your data is no longer needed for these purposes, we will securely delete or anonymize it.

5. Your Rights

Under applicable privacy laws, including the Israeli Protection of Privacy Law and the EU General Data Protection Regulation (GDPR), you have the following rights:

Access: You have the right to request a copy of the personal information we hold about you.
Rectification: You can request that we correct any inaccurate or incomplete personal information.
Deletion: You may request the deletion of your personal data, subject to legal obligations that require us to retain certain information.
Objection to Processing: You have the right to object to the processing of your personal data in certain circumstances.
Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
Withdraw Consent: If you have provided consent for certain data processing activities (e.g., marketing communications), you can withdraw your consent at any time.

To exercise your rights, please contact us using the contact details provided below.

6. Minors’ Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a minor, we will take steps to delete such information as soon as possible.

7. Security Measures

We implement reasonable security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These measures include encryption, secure servers, and access controls. However, please be aware that no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website, analyze site usage, and offer targeted advertising. Cookies are small data files stored on your device. You can manage cookie preferences through your browser settings.

For more information about how we use cookies and similar technologies, please refer to our [Cookie Policy] (if applicable).

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Emerald Haifa

Phone: +972557775324
Email: emeraldhaifa@gmail.com
Website: www.emeraldhaifa@gmail.com
Address: Ramban 4, haifa

We are committed to protecting your privacy and will respond to your inquiry as soon as possible.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.